Return Policy

Thank you for shopping at Sady CS Ltd, your trusted source for gardening supplies. We strive to ensure your satisfaction with every purchase, and we understand that occasionally situations may arise where a return is necessary. Please review our return policy below:

30-Day Return Window:
You have 30 days from the date of delivery to initiate a return for eligible items. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility Criteria:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be accompanied by proof of purchase.

Initiating a Return:
To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number. Returns made without an RMA number may not be accepted.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

Refund Process:
Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges:
If you need to exchange an item, please contact our customer service team to discuss exchange options.

Contact Us:
Email:contact@sadycsltd.store

CONtact:+447413452622

Thank you for choosing Sady CS Ltd for your gardening needs. We appreciate your business and look forward to serving you again in the future!